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Resident Information

Power Cuts:

To report any power cuts and damaged lines on free helplines, please refer to the following numbers: In the South East call 0800 783 8866 (or 0333 202 2023 from a mobile) and in the East of England call 0800 783 8838 ( or 0333 202 2021) . You can also report power cuts on our website at and follow the company on twitter for updates @ukpowernetworks. 

Preparing for a power cut

Below is some useful advice on how our customers can prepare for a power cut:

§  Keep our freephone numbers handy

§  See the website for some useful videos offering you advice during a power cut.

§  Keep spare batteries for radios and torches – local radio stations often broadcast helpful information

§  Keep an old-fashioned corded phone which you can plug in, as cordless phones won’t work in the event of a power cut

§  Take care if using candles, tea-lights and other naked flames

§  Keep fridges and freezers closed, with a blanket over as they will stay cold for many hours

§  Switch off all your electrical equipment, except one light which will let you know when the power comes back on

§  Look out for elderly neighbours; please consider taking them a flask of hot water round or hot food


Ulcombe Parish has access to superfast broadband. If you would like to subscribe to this service supplied by vfast internet please visit the vfast website on: