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Resident Information

Power Cuts:

To report any power cuts and damaged lines on free helplines, please refer to the following numbers: In the South East call 0800 783 8866 (or 0333 202 2023 from a mobile) and in the East of England call 0800 783 8838 ( or 0333 202 2021) . You can also report power cuts on our website at and follow the company on twitter for updates @ukpowernetworks. 

Preparing for a power cut

Below is some useful advice on how our customers can prepare for a power cut:

§  Keep our freephone numbers handy

§  See the website for some useful videos offering you advice during a power cut.

§  Keep spare batteries for radios and torches – local radio stations often broadcast helpful information

§  Keep an old-fashioned corded phone which you can plug in, as cordless phones won’t work in the event of a power cut

§  Take care if using candles, tea-lights and other naked flames

§  Keep fridges and freezers closed, with a blanket over as they will stay cold for many hours

§  Switch off all your electrical equipment, except one light which will let you know when the power comes back on

§  Look out for elderly neighbours; please consider taking them a flask of hot water round or hot food


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